There are two ways to cancel your Star Tribune subscription. Once your subscription has been cancelled you will have limited access to the Star Tribune’s content.
Note: If you purchased your digital subscription through the Apple or Google App Store, you will need to request a cancellation through that service. Please refer to the app store’s terms and conditions for more details.
Your subscription will be stopped within 7 days of your request. We will contact you via email or phone if we have any questions or are unable to process your request using the information provided.
Speak with a customer service representative
Call us at 612-673-4343 or 1-800-775-4344 during the following times:
Monday – Friday: 6:00 AM – 5:00PM
Saturday: 7:30AM – 3:00PM
Sunday: 8:00AM – 3:00PM
Looking for a temporary stop?
If you would like to request a temporary stop on your account, please enter your details here.
Looking for an extended delivery hold?
Please contact the customer care team at 612-673-4343.
When can I cancel my subscription?
You can cancel your print or digital Star Tribune subscription at any time.
For more information about our digital cancellation policy, see our Terms of Sale.
When will I get my last bill?
For all subscription types, we will cancel your subscription as of the date we receive your cancellation request by phone, or within 7 days of our receipt of your cancel request online. We will refund the unused portion (if any) of the amount of your prepaid subscription that corresponds to what you have cancelled unless you are on a special rate tied to a promotion with a large incentive at time of purchase. It may take up to 10 days for your refund to process. If you have a balance owing for service already provided, you will remain liable for the balance until it is paid.
When will I stop having access to the Star Tribune website, app, and eEdition?
Your subscriber access to the eEdition will be revoked once your cancellation has been processed. You will still be able to view content on the Star Tribune website and app in a limited capacity, just like any other visitor.
When will I receive my last paper delivery?
Your last day of delivery will be within 2 days of the processing of your request, depending on your delivery schedule.