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Cancel My Subscription

  • Updated

Once your subscription has been cancelled, you will have limited access to the Minnesota Star Tribune’s content.

When Can I Cancel my Subscription?

  • You can cancel your print or digital Minnesota Star Tribune subscription at any time.
  • For more information about our digital cancellation policy, see our Terms of Sale.

How to Cancel - Print Subscribers:

Submit an Online Cancellation Request Here.

  • Your subscription will be stopped within 7 days of your request.
  • We will contact you via email or phone if we have any questions or are unable to process your request using the information provided.

If You'd Like to Speak With a Customer Service Representative:

Call us at 612-673-4343 or 1-800-775-4344 during the following times:

  • Monday – Friday: 6:00 AM – 5:00PM

Only Looking for a Temporary Stop?

Just Looking for an Extended Delivery Hold?

  • Please contact the customer care team at 612-673-4343.

When Will I Get My Last Bill?

  • For all subscription types, we will cancel your subscription as of the date we receive your cancellation request by phone, or within 7 days of our receipt of your cancel request online.
  • We will refund the unused portion (if any) of the amount of your prepaid subscription that corresponds to what you have cancelled unless you are on a special rate tied to a promotion with a large incentive at time of purchase.  It may take up to 10 days for your refund to process.
  • If you have a balance owing for service already provided, you will remain liable for the balance until it is paid.

Have Digital Access With Your Print Subscription?

  • Your subscriber access to our digital content will be revoked once your cancellation has been processed.
  • You will still be able to view content on the Minnesota Star Tribune website and app in a limited capacity, just like any other visitor.

When Will I Receive My Last Paper Delivery?

  • Your last day of delivery will be within 2 days of the processing of your request, depending on your delivery schedule.

How to Cancel - Digital-Only Subscribers:

  • Go to your Member Center page.
  • Open the "Subscriptions" tab. 
  • You should be able to cancel your subscription under the "Manage" drop-down menu. 

NOTE: If you purchased your digital subscription through the Apple or Google App Store, you will need to request a cancellation through that service.

Please refer to their app store’s terms and conditions for more details.

 

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