We have updated our cancellation and refund policies for print and digital subscriptions.
The new policies, which take effect on 7/1/24, are as follows:
Subscriptions which include the print product:
• Your subscription is a continuous service subscription, which means delivery and billing will continue at the regular, non-discounted rate, at the end of your current term.
• If you are on automatic renewal, your renewal will be charged one week before your new term begins, to the original payment method used. If you are a billing customer, your first renewal invoice will be mailed 7-10 days before your new term begins. To avoid a renewal charge or accruing charges for a renewal term, you must contact us to cancel at least one week before the end of your expire date.
• If you request to cancel before the end of your term, the value of any gift received will be deducted and a refund will be issued if your remaining balance is greater than $25, and your service will stop. If your balance is less than or equal to $25, no refund will be issued, and we will continue providing your service until your balance is exhausted.
• To request an exception to this policy, please contact us by calling 612-673-4343 or reaching us online at StarTribune.com/help. Any exception to this policy is at our sole discretion.
Digital-only subscriptions:
• Your subscription is a continuous service subscription, which means delivery and billing will continue at the regular, non-discounted rate at the end of your current term.
• If you are on automatic renewal, your renewal will be charged one week before your new term begins, to the original payment method used. If you are a billing customer, your first renewal invoice will be mailed 7-10 days before your new term begins. To avoid a renewal charge or accruing charges for a renewal term, you must contact us to cancel at least one week before the end of your expire date.
• If you request to cancel, you will continue to have access until the end of your term, at which time the cancellation will take effect.
•Any early cancellation and credit or refund is at our sole discretion and the value of any gift provided will be deducted from your refund.
• To request an exception to this policy, please contact us by calling 612-673-4343 or reaching us online at StarTribune.com/help. Any exception to this policy is at our sole discretion.