We have updated our cancellation and refund policies for print and digital subscriptions.
The new policies, which take effect on 7/1/24, are as follows:
Subscriptions which include the print product:
• Your subscription is a continuous service subscription, which means delivery and billing will continue at the regular, non-discounted rate, at the end of your current term.
• If you are on automatic renewal, your renewal will be charged one week before your new term begins, to the original payment method used. If you are a billing customer, your first renewal invoice will be mailed 12-16 days before your new term begins. To avoid a renewal charge or accruing charges for a renewal term, you must contact us to cancel at least one week before the end of your subscription.
• If you request to cancel before the end of your term, the value of any gift received will be deducted and a refund will be issued if your remaining balance is greater than $25, and your service will stop. If your balance is less than or equal to $25, no refund will be issued, and we will continue providing your service until your balance is exhausted.
• To request an exception to this policy, please contact us by calling 612-673-4343 or reaching us online at StarTribune.com/help. Any exception to this policy is at our sole discretion.
Digital-only subscriptions:
• Your subscription is a continuous service subscription, which means access and billing will continue at the regular, non-discounted rate at the end of your current term.
• If you have a payment method on file, your renewal will be charged at the beginning of your new term. If you do not have a payment method on file, your subscription will stop automatically at the expire date.
• If you request to cancel, you will continue to have access until the end of your term, at which time the cancellation will take effect. No refunds will be issued.
• To request an exception to this policy, please contact us by calling 612-673-4343 or reaching us online at StarTribune.com/help. Any exception to this policy is at our sole discretion.